Privacy Policy
Effective Date: July 15th, 2026
Dexter-Russell, Inc. ("Dexter," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us through Dexter1818.com (the "Website").
This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you regarding your information.
- Information We Collect
Information You Provide
We may collect information you voluntarily provide, including:
- Name
- Company name
- Billing and shipping addresses
- Email address
- Telephone number
- Username and password
- Order history
- Payment information (processed securely by our payment processor; Dexter does not store complete payment card information)
- Product reviews
- Customer service communications
- Marketing preferences
Information Collected Automatically
When you visit our Website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Referring website
- Clickstream data
- Approximate geographic location
- Cookie identifiers
Information from Third Parties
We may receive information from:
- Payment processors
- Shipping providers
- Marketing partners
- Analytics providers
- Fraud prevention services
- Social media platforms (if you interact with our content)
- How We Use Your Information
We use personal information to:
- Process and fulfill orders
- Create and manage customer accounts
- Provide customer support
- Respond to inquiries
- Process returns and warranty requests
- Send order confirmations and shipping notifications
- Improve our Website and customer experience
- Analyze Website performance
- Detect and prevent fraud
- Comply with legal obligations
- Send marketing communications (where permitted by law or with your consent)
- Cookies and Similar Technologies
We use cookies and similar technologies to:
- Keep you logged into your account
- Remember shopping cart contents
- Save preferences
- Measure Website performance
- Understand visitor behavior
- Deliver relevant advertising
You may control cookies through your browser settings. Disabling certain cookies may affect Website functionality.
- Analytics and Advertising
We may use third-party services to better understand how visitors use our Website and to improve our marketing efforts.
These services may use cookies or similar technologies to collect information about your use of our Website.
Examples may include:
- Google Analytics
- Google Ads
- Meta Pixel
- Microsoft Advertising
You may opt out of personalized advertising through industry opt-out tools or your browser settings.
- Email Communications
If you subscribe to our mailing list, request information, or otherwise consent to receive marketing emails, we may send promotional communications regarding:
- New products
- Promotions
- Educational content
- Company news
- Events
You may unsubscribe at any time by clicking the unsubscribe link included in marketing emails.
Transactional emails related to purchases or account activity will continue as necessary.
- How We Share Information
We do not sell your personal information.
We may share information with trusted service providers that assist us in operating our business, including:
- Ecommerce platform providers
- Payment processors
- Shipping carriers
- Email service providers
- Marketing providers
- Website hosting providers
- Analytics providers
- Fraud prevention vendors
These providers may only use personal information to perform services on our behalf.
We may also disclose information:
- To comply with legal obligations
- To protect our legal rights
- During a merger, acquisition, or sale of assets
- To prevent fraud or security incidents
- Your Privacy Rights
Depending on your state or country of residence, you may have the right to:
- Know what personal information we collect
- Access your personal information
- Correct inaccurate information
- Delete your personal information
- Obtain a copy of your personal information
- Limit certain uses of sensitive information (where applicable)
- Opt out of targeted advertising
- Opt out of certain profiling activities
- Appeal certain privacy decisions
To exercise your rights, please contact us using the information below. We will not discriminate against you for exercising your privacy rights.
- European Privacy Rights
If you are located in the European Economic Area, Switzerland, or the United Kingdom, we process personal information in accordance with applicable privacy laws.
Our legal bases for processing may include:
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests
- Consent
- Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
- Data Retention
We retain personal information only for as long as necessary to:
- Complete transactions
- Meet legal obligations
- Resolve disputes
- Enforce agreements
- Maintain business records
Retention periods vary depending on the type of information.
- Children's Privacy
Our Website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will promptly delete it.
- Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, we will update the Effective Date shown above. Continued use of the Website after changes become effective constitutes acceptance of the revised Privacy Policy.
- Contact Us
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:
Dexter-Russell, Inc.
44 River Street
Southbridge, MA 01550
United States
508-765-0201